Privacy Policy

Your privacy online is very important to Calgon Carbon Corporation, and our global subsidiaries. Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services and sending correspondence to us.

When you visit our website, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.

Calgon Carbon Corporation collects personally identifiable information that you knowingly provide, which may include, but is not limited to, your e-mail address, name, home or work address, title, telephone number, fax number, and employer name. We may also collect anonymous demographic information, which is not unique to you, such as your ZIP/Postal Code, age, gender, preferences, interests, and favorites.

Information You Provide: Calgon Carbon Corporation receives and stores the information that you provide on our website or by other means, like email. You choose to provide, and you control, the personal information Calgon Carbon Corporation collects about you. You will provide us information about yourself, your firm or company, and your location when you register on the Calgon Carbon Corporation websites to download information. We may periodically send you email notifications, newsletters, and other alerts. Calgon Carbon Corporation does not sell, rent, or lease its customer lists to third parties.

If you send us an e-mail asking about a product, we will collect your name and contact information so that we can respond to your inquiry. Similarly, if you call us to ask about a product, or submit a purchase order for a product via fax, or submit a payment, or submit an invoice for a service you provided to Calgon Carbon Corporation, Calgon Carbon Corporation captures, works with, and stores the information you provide to us via these different modes of business communications.

Calgon Carbon Corporation may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Calgon Carbon Corporation may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Calgon Carbon Corporation, and they are required to maintain the confidentiality of your information.

Calgon Carbon Corporation does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. Calgon Carbon Corporation keeps track of the websites and pages our customers visit within Calgon Carbon Corporation, in order to determine what products and services are the most popular. This data is used to deliver customized content and advertising within Calgon Carbon Corporation to customers whose behavior indicates that they are interested in a particular subject area.

Aggregate Anonymous Information: Calgon Carbon Corporation may provide to others anonymous information in the aggregate for purposes of marketing, promotion or similar activities. None of this aggregated information will identify anyone personally.

The Calgon Carbon Corporation website is intended for adults in the United States. We do not intentionally or knowingly collect, personally-identifiable information from children under the age of 13 and we request that individuals under the age of 13 not submit any personal information on the site.

Similar to other commercial websites, our website utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. We, our advertisers and ad serving companies may also use small technology or pieces of code to determine which advertisements and promotions users have seen and how users responded to them.

Broadly speaking, we use personal information for purposes of administering and expanding our business activities, providing customer service, and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable.  We may also solicit your feedback regarding your experience with Calgon Carbon Corporation and our products and services. You may notify us at any time if you do not wish to receive these offers by emailing us at

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookies to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Some of our business partners (e.g., advertisers) use cookies that originate from their sites. We have no access or control over those cookies.

As you use our website, the site uses its cookies to differentiate you from other users. Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting our website and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our website and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

You can manage the placement of functional cookies on your browser via your individual browser settings. Note that opting out of functional cookies may impact the functionality of our websites and degrade your user experience. To learn how to control functional cookies via your individual browser settings, click here.

To learn how to manage privacy and storage settings for Flash cookies, click here.

Calgon Carbon Corporation uses data from Google Analytics including information about web pages visited, age, gender, and interests, to better understand the behavior and interests of our customers.  Google gathers this information using website cookies. To opt out from data collection by Google Analytics, you can download and install a browser add-on, which is available here.

Occasionally, we may also use the information we collect to notify you about important changes to our website, new products and services, and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Calgon Carbon Corporation secures your personal information from unauthorized access, use or disclosure. Calgon Carbon Corporation secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP.

Calgon Carbon Corporation will continue to revise policies and implement additional security features as new technologies become available. Unfortunately, no system is perfect; therefore, Calgon Carbon Corporation makes no representations or warranties with regard to the sufficiency of the present or future security measures. Calgon Carbon Corporation shall not be responsible for any actual or consequential damages (or any other damages or liability of any kind whatsoever) that result from a lapse in compliance with its security measures because of a security breach or technical malfunction. Please contact if you have any questions or concerns.

Personal information may be disclosed in circumstances where Calgon Carbon Corporation is required to comply with federal, state or local law, assist law enforcement, comply with legal process, evaluate violations of applicable agreements, to protect Calgon Carbon Corporation from legal action, or to assert Calgon Carbon Corporation’s legal rights.

Calgon Carbon Corporation reserves the right to share your personal information with its affiliates or its subsidiaries. For example, if a customer calls Calgon Carbon Corporation with a question, but actually was seeking information about a product by an affiliated company to Calgon Carbon Corporation, the customer’s information will be transferred by Calgon Carbon Corporation to that company so that the company can properly address the customer’s question or request.

In the event that Calgon Carbon Corporation decides to sell all or part of its stock or assets or merge the company, it reserves the right to include your personal information among the assets transferred to the acquiring or surviving company. It is Calgon Carbon Corporation’s practice to seek appropriate protection for personal information in these types of transactions.

We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website. Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our website, is subject to that website’s own rules and policies. Please read over those rules and policies before proceeding.

By using our website you consent to our collection and use of your personal information as described in this Privacy Policy. If we make a material change to our privacy policies and procedures, we will post those changes on our website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.



Contact Information

If you have any questions about how we collect, store and use your personal information, or if you have any other data protection-related questions, please email us at

You may also write to us at:
Attn: Data Protection, c/o Legal Department
Calgon Carbon Corporation
3000 GSK Drive
Moon Township, PA  15108

While email and mail are preferred, you may also contact us toll free at 800-4CARBON

In your communications, please be clear that you are trying to contact Calgon Carbon Corporation about a data protection concern.

User or “Data Subject” access requests

Calgon Carbon Corporation supports your ability to find out what personal information or data we hold about you and how we use it. This ability is called a Subject Access Request. If you would like a copy of the personal information we maintain about you, please submit your request to or via mail or telephone as noted above.

In your communications please be clear that you are making a Subject Access Request (i.e., address your correspondence to the attention of “Subject Access Request” as indicated above, and include your name and contact information so that we can verify your identity).

You should also contact us at (or via mail or telephone as noted above) if you believe there are updates or corrections to your personal information (for example, an address or phone number change request), if you want to restrict Calgon Carbon Corporation’s use of your personal information (for example, a request to stop sending product information e-mails), or a request to delete your information if there is no appropriate reason for Calgon Carbon Corporation to retain your information (for example, requesting the removal of your personal information that you entered via our web form).

Calgon Carbon Corporation also facilitates, at the request of a user, personal information “transfer” or “porting” in structured, commonly used, and machine-readable format like the World Wide Web Consortium’s Extensible Markup Language (XML). This is called data portability, the ability for you to obtain and reuse personal information you have provided to Calgon Carbon Corporation for your own purposes across different services. You can request a portable version of your personal information be sent to yourself, or to a third party, by contacting us at (or via mail or telephone as noted above).

If you are requesting the transfer of the portable version of your personal information to a third party (e.g., another company), please provide the company name and address to which the personal information should be sent. Please note, a third party cannot make a data transfer request on behalf of a person. The data transfer request must come from you.

Prior to disbursing any personal information in response to a Subject Access Request, we will confirm the identity of the individual making the request. Calgon Carbon Corporation will not disburse personal information until it can confirm the identity of the requestor through reasonable means (for example, identity confirmation by using government issued identification). Calgon Carbon Corporation will work with the requestor to confirm their identity. Personal information is not disbursed until the identity of the requestor is confirmed by Calgon Carbon Corporation.

California User Rights

If you are located in California, you have the following rights with respect to how Calgon Carbon Corporation processes your personal information (as defined under The California Consumer Privacy Act (CCPA) – California Civil Code Section 1798.140).

(1) You have the right to know what personal information is being collected about you.

(2) You have the right to know the business or commercial purpose for collecting or selling personal information.

(3) You have the right to know whether your personal information is sold or disclosed to third parties and which third parties your personal information is sold and disclosed to.

(4) You have the right to opt-out of the sale of your personal information.

(5) You have the right to request that Calgon Carbon Corporation erase or refrain from using your personal information.

(6) You have the right to access your personal information.

(7) You have the right to equal service and price, even if you exercise your privacy rights.

California residents who wish to exercise any of these rights or have questions or concerns about our Privacy Policy should contact us using the Data Protection contact information provided above.


All matters relating to the website and this Privacy Policy and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the Commonwealth of Pennsylvania without giving effect to any choice or conflict of law provision or rule. Any legal suit, action or proceeding arising out of or related to this Privacy Policy or the website shall be instituted exclusively in the federal courts of the United States or the courts of the Commonwealth of Pennsylvania. You waive any objection or defenses to this venue including forum non conveniens.

Any cause of action or claim you may have with respect to the website, the collection, storage, use of your personal information or this Privacy Policy must be commenced within one (1) year after the claim or cause of action arises. Calgon Carbon Corporation’s failure to insist upon or enforce strict performance of any provision of this Privacy Policy shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Calgon Carbon Corporation may assign its rights and duties under this Privacy Policy to any party at any time without notice to you. Calgon Carbon Corporation is entitled to recover all costs and expenses in enforcing this Privacy Policy, including attorneys’ fees.